Our residential care home – with nursing – is led by a very experienced manager, Stella Woods. Stella has worked in elderly care throughout her career starting out in a geriatric hospital. She has been at St Andrew’s for seventeen years and feels that elderly care is her vocation.
The care home manager is supported by two deputy managers in order to ensure there is a member of the management team available every day of the week. We believe this is important for the well-being of our residents and the peace of mind of their relatives.
Our Home Managers are assisted by a qualified and experienced care team including specialist nurses. The residential care home team is dedicated to carrying out their duties 24 hours a day, seven days a week. They are committed to making a meaningful difference to the lives of the residents who live at St Andrew’s.
Jasmine Support Team
The St Andrew’s team are supported by the central Jasmine Support Hub. This team, led by the Support Hub Manager provides St Andrew’s with total IT, financial, recruitment and human resources support. This allows the team at St Andrew’s to focus entirely on what they do best, providing great care to our residents.
The Support Team also includes our dedicated Compliance Support Manager and Team Support Manager.
The Compliance Support Manager visits St Andrew’s regularly to independently check on the home’s compliance. Nine bespoke audits over the course of a year cover every aspect of the care and service provided by St Andrew’s.
They also produce the action plans to implement any required improvements identified by their audits, and are responsible for signing these off when they are totally satisfied that the team have thoroughly completed them.
In addition The Compliance Support Manager monitors all complaints and safeguardings through to full resolution and produces the bespoke monthly Jasmine Compliance Report and Score.
The Team Support Manager supports the team if and when our Jasmine Compliance Score falls to ensure we provide the highest standards of care at all times. In addition they support our Activities Co-ordinator to provide varied and engaging activities for our residents.
The Team Support Manager also plays a key role in supporting all new staff to settle in and ensures all our home Champions are trained to be able to maximise their positive impact in their area of expertise.